Terms and conditions
By paying & booking on any of our courses you agree to abide by our terms and conditions.
Ingredients, utensils, knives, equipment and aprons are provided for all classes.
We reserve the right to make amendments to course content and recipes without notice.
You must be 18 years or over to attend any of our adult course. Children over 12 years old can purchase a place and attend our adult classes as long as they are accompanied by a full paying adult
Children’s workshops are suitable for 8 to 17 years old. Our young children’s workshops are for 8-12 year olds while our teenager’s classes are for 13 to 17 year olds.
Your Cookery Level
Most of our classes are for all abilities. If you are unsure to your skill requirements, please phone us and we can help you decide before you make your booking. We rely on students being able to self-assess their own skill level.
Health & Safety
All students should wear shoes with flat, non-slip soles and covered toes. We cannot admit you to the cookery school without proper footwear. We recommend wearing sensible clothing. We are not liable for any damage that occurs to clothing. All course participants will receive a short briefing on health and safety before commencing the class.
Special dietary requirements, food allergies & illness
We are able to tailor some of our course content for special dietary requirements. However, you need to let us know in advance and preferably discuss it with us before you make a payment. Please inform us in advance of any allergies, disabilities, diabetes, pregnancy, epilepsy, learning difficulties etc.
We do not take provisional bookings and cannot confirm your place on a course until we receive full payment.
Courses requiring a deposit
A non-refundable deposit must be paid at time of booking to secure a place for private classes this must be paid within 48 hours of the enquiry or we will class it as a provisional booking, our basis of booking a private party is first come first serve. The full balance of course must be received two weeks before the course start date.
If the Cookery School considers that you have behaved in an unacceptable manner, we will be entitled to exclude you from any course you are currently enrolled on or booked in the future.
Delivery Cookery Courses & Gift Vouchers
Upon completion of an order with us you will receive confirmation of your order by email to your nominated email address, or if requested a copy by post. If you have requested a postal gift voucher we aim to send these out by Royal Mail first class post on the next business day. Please note that Royal Mail delivery services are outside of our control, and we can take no responsibility for delays in their service such as strikes, extreme weather etc.
We have the right to cancel any classes at anytime and reschedule your booking. Our cancellation policy is designed to give students the freedom to change a course booking without penalty when enough notice is given (5 days prior to the class scheduled), but we have some conditions around short notice cancellations which have an impact on other customers and our business. We will always try and help, but please familiarise yourself with our terms of cancellation below. We do not give cash refunds for any classes, only a credit voucher.
Terms of Cancellations
To request a cancellation you must give the School written of your request. Unless you have received a written acknowledgement from us that we have received your request you cannot consider your request delivered. When we receive a cancellation at least 5 days prior to the scheduled class we will send a credit voucher to use at any time with a year’s expiry date on the voucher. We appreciate this is difficult times, please be patient with us while we send your credit voucher to use with us soon. If a person that is booked on a course fails to attend for any reason, they would not be entitled to a refund or a rebooking of another course as this is classed as a no show. You cannot cancel a class without 5 days notice and no refunds or rescheduling of a class will be giving.
No refund or class rescheduling will be made if you fail to attend all or any part of the course (and the School is unable to reallocate your place). If we have to cancel a class or otherwise a credit voucher will be issued or change of class; no refunds will be given.
Refunds are not available on our gift voucher purchases, nor can Gift Vouchers be exchanged for cash or other goods. Gift vouchers are transferable, so if you are unable to make your course, you may contact us for a replacement class.
Gift vouchers cannot be used against deposits or private parties.
Copyright & Acceptable Usage
Full copyright of course content by Ilia’s Kitchen Cookery School is retained by the Cookery School. Course notes and reference materials are provided. A great amount of work has gone into the development of our courses content and it has commercial value. The sharing of course materials by print, press, photocopy, email, blogs, internet or any digital transfer medium is strictly prohibited.